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Privacy Policy

Privacy Policy
Last updated: [9/30/2025]

FrenchCreek Production, Inc. (“FrenchCreek,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This policy explains how we collect, use, share, and safeguard your information when you interact with us through our website, online communications, products, services, trade shows, training events, and other channels.

1. Scope

This Privacy Policy applies to personal information we process about:

  • Visitors to our website;
  • Customers and users of our products and services;
  • Individuals who interact with us online, including through email, web forms, and digital communications;
  • Individuals who interact with us at trade shows, trainings, or by phone and in-person.

By using our website or providing information to us, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

  • Information you provide directly: name, email address, phone number, mailing/billing address, payment details, and any information you share when contacting us by phone, email, forms, or other online platforms.
  • Automatically collected information: IP address, browser type, device identifiers, and browsing behavior using cookies or similar technologies.
  • Other interactions: information gathered during trade shows, training sessions, customer service, and other communications.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders;
  • Provide customer support through phone, email, or other online communication;
  • Improve our website, products, and services;
  • Communicate with you, including responding to inquiries and sending marketing emails (with your consent where required);
  • Comply with legal obligations or enforce our terms of service.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, analyze site usage, and deliver relevant content. You can manage cookie preferences through your browser settings. Some features may not function properly without cookies.

If we use third-party services (e.g., analytics providers), those providers may also collect information via cookies in accordance with their own privacy policies.

5. Sharing Information

We do not sell or rent your personal information. We may share your information with:

  • Trusted service providers that process payments, fulfill orders, deliver shipments, provide IT support, or manage online communications;
  • Legal authorities when required by law, regulation, or legal process;
  • Business transfers if our company or assets are merged, sold, or acquired.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. Your Rights & Choices

Depending on your location, you may have the right to:

  • Access, update, or correct your information;
  • Request deletion of your personal information;
  • Restrict or object to the processing of your information;
  • Opt out of marketing communications at any time by using the unsubscribe link in emails;
  • Manage or disable cookies through your browser settings.

California Residents (CCPA): You may request information about the categories of personal data we collect, request deletion of your personal data, and opt out of the sale or sharing of your information (we do not sell personal data).

EU/UK Residents (GDPR): We process personal data based on consent, contract necessity, legal obligations, or our legitimate interests. You may also have the right to data portability and to lodge a complaint with your local supervisory authority.

8. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from children. If we become aware that a child under 13 has provided personal information, we will delete it.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. or other countries. We take steps to ensure that appropriate safeguards are in place when transferring personal information internationally.

10. Data Security

We implement reasonable technical and organizational measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

11. Third-Party Links

Our website may contain links to external sites not operated by FrenchCreek. We are not responsible for the privacy practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date. We encourage you to review this policy periodically.

13. Contact Us

For questions, concerns, or requests regarding this Privacy Policy, you may contact us at:

FrenchCreek Production, Inc.
100 N. 13th St.
Franklin, PA 16323
Email: [email protected]
Phone: 877.228.9327

By continuing to use our website or services after changes are posted, you acknowledge and agree to the updated Privacy Policy.